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Subscription Terms

DRAFT for solicitor sign-off (#2310). Purpose-built terms for the self-serve online Verihelm subscription bought through the website checkout (Stripe). They are deliberately separate from the Terms of Business, which govern negotiated / enterprise managed-services engagements. Confirm every [bracketed] item — pricing/VAT, the consumer-or-business decision, the liability cap figure, retention/cancellation specifics, and the cooling-off treatment — before publication.

Last updated: [date]  |  Version: 1.0

These Subscription Terms govern your purchase and use of a Verihelm subscription bought online through this website. Verihelm is a product of Dryad Global Ltd ("Dryad Global", "we", "us", "our"), a company registered in England and Wales (company number 14177766), registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF. By completing checkout and ticking "I agree to the Subscription Terms" you enter into a contract with Dryad Global Ltd on these terms.

1. Which terms apply to you

These Subscription Terms apply to subscriptions purchased online and self-serve (for example the Standard plan bought at checkout). If instead you enter into a negotiated, Schedule-based engagement with us (bespoke or enterprise services), that is governed by our separate Terms of Business, not these terms. If anything in a signed order form conflicts with these terms, the signed order form prevails for that engagement.

2. Who can buy [confirm B2B-only vs consumer-permitted]

[CONFIRM the intended customer. RECOMMENDED: business-only.] Verihelm subscriptions are sold to businesses and to individuals acting for purposes relating to their trade, business, craft or profession. By purchasing, you confirm you are buying for business purposes and not as a consumer. [If sales to consumers are permitted, this clause must instead set out the consumer's statutory rights — see clause 7.]

3. Your account

You need an account to use Verihelm. Keep your login credentials secure and confidential; you are responsible for activity under your account. Tell us promptly if you believe your account has been compromised.

4. The subscription

A Verihelm subscription gives you a non-exclusive, non-transferable right to access and use the Verihelm platform for your internal business use during your paid subscription period, subject to these terms and any plan limits shown at checkout. Verihelm provides maritime risk intelligence to support your own decision-making; it is advisory and is not a guarantee of any outcome, and it must not be relied on as the sole basis for safety-of-life or navigational decisions.

5. Plans, price and payment

  • Plans and price - the plan, price and billing frequency (for example Standard at £99 per month or £990 per year) are those shown on the pricing page and confirmed at checkout. [Confirm whether prices are stated inclusive or exclusive of VAT; show VAT clearly at checkout.]
  • Payment by card, taken by our payment processor - payments are processed by Stripe, our third-party payment processor. By subscribing you authorise us, through Stripe, to charge your payment method the subscription fee (and applicable taxes) for each billing period until you cancel. We do not store your full card details.
  • Recurring billing - the subscription is recurring. We charge the fee at the start of each billing period (monthly or annual, as chosen).
  • Failed payments - if a payment fails we may retry it and may suspend or end your access if it remains unpaid. [Confirm the retry/dunning and grace-period behaviour configured in Stripe.]
  • Price changes - we may change subscription prices; any change applies from your next renewal and we will give you reasonable advance notice by email before it takes effect.

6. Renewal, auto-renewal and cancellation

Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price, unless you cancel. We will [confirm: send a renewal reminder before each annual renewal].

You can cancel at any time, self-serve, from your account billing settings (the Stripe billing portal) or by contacting us. Cancellation stops the next renewal. Unless stated otherwise or required by law, cancellation takes effect at the end of the period you have already paid for, and the subscription is not pro-rated or refunded for the unused part of that period. [Confirm this cancellation/refund treatment.]

7. Cancellation rights and refunds [confirm — depends on clause 2]

[If business-only (clause 2): no statutory cooling-off period applies; set out any voluntary refund policy here, or state that fees are non-refundable except as required by law.]

[If consumers are permitted: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 a consumer normally has 14 days to cancel a distance contract. Because Verihelm is digital content/services supplied immediately, the checkout must ask the consumer to expressly consent to immediate access and acknowledge that they lose the 14-day cancellation right once access begins. This consumer-rights wording must be settled by the solicitor and reflected in the checkout consent.]

8. Acceptable use

You must not misuse the platform: no unlawful use, no attempt to breach security or access other customers' data, no scraping or bulk extraction beyond your permitted use, and no resale or redistribution of our intelligence except as your subscription expressly allows. We may suspend access for serious or repeated breach.

9. Availability

We aim to keep Verihelm available but do not guarantee uninterrupted access; we may carry out maintenance and may need to interrupt the service. [Confirm whether any service-level/uptime commitment applies to online plans; if none, say so.]

10. Intellectual property

We and our licensors own all intellectual property rights in the Verihelm platform and its content. Your subscription grants a right to use it; it does not transfer any ownership to you.

11. Data protection

We process personal data in accordance with our Privacy Policy and Cookie Policy, under the UK GDPR and the Data Protection Act 2018.

12. Our responsibility for loss or damage

We do not exclude or limit our liability where it would be unlawful to do so (including for death or personal injury caused by our negligence and for fraud). Subject to that, and given the subscription nature and price of the service, we are not liable for indirect or consequential loss, or loss of profit, business, goodwill or data, and our total liability to you in connection with the subscription is limited to [confirm — recommended: the fees you paid in the 12 months before the claim] in Pounds Sterling. [This cap replaces the USD $1,000,000 cap in the Terms of Business, which is for negotiated enterprise engagements and is not appropriate for an online subscription.] Nothing in these terms affects a consumer's non-excludable statutory rights, where clause 2 permits consumers.

13. Suspension and termination

We may suspend or end your subscription if you materially breach these terms or fail to pay. You may end it by cancelling under clause 6. On termination your right to access the platform ends.

14. Changes to these terms

We may update these terms; the current version is always shown here with its "last updated" date. Material changes affecting your subscription will be notified to you and apply from your next renewal.

15. Governing law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that a consumer (where permitted) may also have the protection of the law of their place of residence.

16. Contact us

Questions about your subscription or these terms: [confirm support email] or Dryad Global Ltd, 167-169 Great Portland Street, 5th Floor, London W1W 5PF.

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